About Us

Helping New Zealanders from all backgrounds achieve clarity and satisfaction in their healthcare.

Our Services | Referrals, Patient Navigation, Health Services

Amidst the everyday pressure and high stakes of present-day medical systems you need all the help you can get.

News

Help4U actively supports leading and promoting change in the Health sector. Find out more about what is happening here.

Customers

Help4U has worked with customers from all corners of Health. Read through some our projects here.

Contact

Want to know more? Pick our brains? Get in touch with Help4U here.

mobile-menu Help4U

About Us

Helping New Zealanders from all backgrounds achieve clarity and satisfaction in their healthcare.

Our Services | Referrals, Patient Navigation, Health Services

Amidst the everyday pressure and high stakes of present-day medical systems you need all the help you can get.

News

Help4U actively supports leading and promoting change in the Health sector. Find out more about what is happening here.

Customers

Help4U has worked with customers from all corners of Health. Read through some our projects here.

Contact

Want to know more? Pick our brains? Get in touch with Help4U here.

Help4U

Customers

Ministry of Health

Help4U has long been at the forefront of innovative health research, with a focus on easy to understand health information.

Help4U won a grant from the Ministry of Health to undertake research into the Language of Health in New Zealand.  The findings and recommendations of the work were used to contribute to the development of a person-centric taxonomies for capturing and describing healthcare services in NZ.  Help4U also worked collaboratively with Nurse Maude on a MOH-funded initiative to develop a data dictionary for community nursing and allied health care in NZ.  The data dictionary – jointly owned by Help4U and Nurse Maude – has been recently evaluated by HISO (Health Information Standards Organisation) for use as the platform for a national minimum dataset for community healthcare information.

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Presbyterian Support

Presbyterian Support South Canterbury engaged Help4U in the mid 2000's to conduct a feasibility study into the provision of residential care services in the region. In 2016, the recommendations were proven to be effective, and still being adhered to today.

Help4U consultancy services was contracted by Presbyterian Support South Canterbury to investigate the feasibility of residential care services in the region.  Based on the findings and recommendations of that work, PSSC commenced a multi-million capital upgrade project to refurbish facilities and succeeded in achieving increasing occupancy levels to economic levels for those facilities.

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Mobile Surgical Services

Help4U was engaged by Mobile Surgical Services to do exploratory research into unmet, surgical need within rural environments.

Help4U consultancy services undertook exploratory research on behalf of Mobile Surgical Services, to better understand the extent of unmet need for surgical services in New Zealand, with a particular focus on rural communities.  Help4U was invited to present at the MSS conference in 2012.

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Nurse Maude

Help4U has had a long working relationship with Nurse Maude, one of the largest community nursing and homecare providers in New Zealand. Employing over 1,000 people and caring for more than 400,000 people yearly, Nurse Maude is not your everyday organisation and required innovative, out of the box, and informative services from Help4U.

Total Care – AESOP CRM was licensed by Nurse Maude to support their Hospital in the Home service: TotalCare.  The TotalCare service was set up as part of the 2011 Christchurch Earthquake response, providing community nursing and home support services to people requiring residential and hospital-level care, delivered in their own homes.  AESOP was used as the client management system and electronic health record, providing nurses with point of care information on tablet devices.  AESOP delivered comprehensive reporting functionality that was used to publish research findings to demonstrate the benefits of the TotalCare service.

Consulting – Help4U has provided extensive quality management and business intelligence consulting services to Nurse Maude for almost a decade.  Aspects of the consulting services has included contracts review, quality system workshops, business process design services and clinical taxonomy development.

AESOP – Nurse Maude selected AESOP CRM as the platform for development of an on-premise enterprise management information system in 2013.  Utilising the functionality already in use for the TotalCare service the product was further developed to integrate to a 3rd party field force management and scheduling application; in addition, incorporating a business rules engine, payroll and billing reporting, roster integration and HL7 encrypted messaging.

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Plunket

Founder Kay Poulsen worked closely with Plunket when starting out, developing an easy to understand term-set (taxonomy) to be utilised within their information system.

Help4U consultancy services worked closely with Plunket management and nurses to assist in the development of information system requirements to incorporate international best practice clinical coding into the new Plunket IT system.  The objective was to develop an easily understood term-set that would be simple for Plunket nurses to use for recording data in the field.

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GP Network

The core of Help4U's work comes from working with General Practitioners, Nurses, and Allied Health Professionals gaining the care needed for patients. We liken ourselves to a support net underneath the entire health system.

Help4U supports a wide network of General Practitioner clinics, providing care coordination and outreach administration services.  Whether it be arranging transport, following up on missed appointments, tracking referrals or sourcing up to date waiting times and funding options for health services, Help4U is a 24 hour, single point of contact for the practice team, getting them and their patients to the right information, fast.

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Amberley Medical Centre

Being a customer of Help4U's for over five years, Amberley Medical Centre and Help4U have established a close working relationship. For the length of the relationship, Help4U helped hundreds of patients from Amberley Medical Centre, and a trial of Help4U's AESOP system is currently in progress.

Amberley Medical Centre has been customer of Help4U for over 5 years, utilising our Patient Navigation and Coordination.  During that time a culture of partnership and collaboration has evolved between the organisations.  Help4U is working closely with the management and staff of Amberley Medical Centre to support their participation in the development of new models of care specifically focused on addressing the unique needs of rural communities and their access to healthcare services in NZ.

In 2016, Amberley Medical Centre began a trial of Help4U’s AESOP CRM system, for use with their own patients and community activities.

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