Story of Help4U

THE STORY OF HELP4U

A CHANGE IN PERSPECTIVE

Help4U has been working since 2006 helping New Zealanders from all backgrounds to achieve clarity and satisfaction in their healthcare.

Managing Director Kay Poulsen had previously spent 10 years as a District Health Board Manager based in Canterbury, acquiring valuable insight and experience into the cogs and gears within the modern-day health structure.

In this time she also had to navigate two elderly relatives through this system. The complex medical and social needs of these relatives meant a huge level of time and energy was required to ‘sort it out’. Even with a sound understanding of what was required and available, she still struggled to source information and coordinate the required care.

Help4U was established to provide the type of support she needed at this time. Now Kay oversees a dedicated team who deliver considerable research and networking capability to customers from a huge range of backgrounds. Her expertise in developing well-trained staff and reliable information systems have all been used to great effect. Be they patients or health professionals, Help4U customers receive reliable, timely information that uncovers openings and opportunities previously hidden.

While based in Christchurch, Help4U assists patients and health professionals in all parts of New Zealand. For family living overseas, Help4U has also provided advocacy support for their relatives living in New Zealand.

The guiding principles of Help4U are:

• Provide unique solutions to existing services using state-of-the-art telecommunications.
• Maintain long-term support from our suppliers, providers and customers, ensuring we are both a trusted partner and invaluable first point of contact.
• Improve our work continuously using customer feedback, systems analysis and training.
• Deliver better patient outcomes.