Providing thought leading, innovative, patient focused solutions is what Help4U does. Although small, our focus is on creating big, patient focused change.
Help4U is more than just a phone number for asking questions. Help4U is the safety net beneath the health system catching patients who fall through a cracks.
Based in Christchurch, Help4U was launched in 2007 as the brainchild of founder and CEO Kay Poulsen. Despite working as a Project Manager at the CDHB with more experience than most health system users, Kay was faced with her own dilemma. She had to navigate her own family members through the health system and acquire the care and services they needed.
With the issues her family was confronted with and the difficulty of needing more time, the idea hit her as she was walking through Christchurch Hospital.
“This would be so much easier if I could just call someone and get them to sort it.”
This epiphany was the catalyst that inspired Kay to focus her MBA project on designing a service. She completed health system based research what on users want, need and how it would make an impact on them.
After completing her MBA, she took the plunge and launched Help4U. Fast forwarding 10 years, Help4U has grown and offers healthcare services to many organisations around Christchurch and the rest of New Zealand.
Help4U now has an extensive network of General Practices and other health organisations around New Zealand utilising their services and tapping into years of patient-focused knowledge.
Help4U’s day to day focus is on helping patients stuck in the “unknown” land of the health system gain access to the services they need. This involves working with the patients’ primary health provider, several services, the patient, and other stakeholders in the patients’ life.
Help4U utilises an internal programme called AESOP, which helps to analyse patient stories and their movements through the health system. AESOP allows Help4U to match existing pathways with those who fall through the cracks, seeing where and why it happened, and knowing what to do when it happens.
Due to decades of health experience, consistent work with patients and stakeholders, and focused data from AESOP, Help4U consistently performs above expectations.
Over 90% of our enquiries are handled within 24 hours with 85% of these on the same day.
Help4U were finalists in the 2011 Microsoft Partners Awards, and came 2nd in the 2014 Eldercare Awards. Both were due to a mixture of innovative software for AESOP, and the experience of helping patients daily generating positive outcomes.